Customer Service specialist

Responsibilities:

• Supports customers (players) by providing helpful information for any problems that occurs in games via phone and email
• Answering questions, and responding to complaints.
• Report user’s issues to developers, QA or related departments
• Support on Product’s quality assurance process
• Help ensure that customers are satisfied with products, services, and features

Requirements:

• Bachelor’s degree in any related field
• 1-2 years of experience in the customer service field
• Have very good communication and negotiation skills
• Good personality, service-minded person, know how to build a good human relationship
• Able to work overtime, shift work
• Knowledge and skill in using Microsoft Word, Excel, PowerPoint, Gmail
• Having native Russian and very good English skills
• Passionate to games, the gaming industry