Community Specialist, Customer Operations (Contractor)

  • Marketing Manager
  • Tallinn
  • 03.02.2022
  • 20 € - 25 € /hourly
  • Full Time

What you'll do:

  • Help support and develop our moderator program to ensure accurate and timely replies to our valued members
  • Monitor, moderate and engage with user-generated content on a daily basis
  • Develop and communicate insights through understanding customer needs, trends, what's working well and opportunities to improve our service offerings
  • Help support member engagement initiatives and own their success
  • Build trust and develop deep relationships with our community of businesses and creators
  • Author, research and develop content that folds into the global community editorial calendar
  • Ensure alignment with community tone of voice and Pinterest branding
  • Help develop marketing assets to support community content
  • Escalate community issues and collaboratively draft appropriate responses that reflect the Pinterest ethos
  • Partner with members of our support, product, marketing and engineering teams to champion the customer and improve our support and product experience

What we're looking for:

  • 2+ years experience working in community moderation, community management or customer service
  • Strong written and superb communication skills, both internally and externally
  • Demonstrable knowledge and understanding of online communities
  • Empathy and authenticity when working with customers and key stakeholders are part of your core values
  • Passion for Pinterest's mission and helping drive success for businesses and creators
  • Motivated to drive changes that improve the customer experience and comfortable dealing with ambiguity
  • Thrive when building relationships, online and professionally
  • Nice to have: experience with Adobe Photoshop, Illustrator or similar; knowledge of online advertising, e-commerce and/or creator industry; fluent in Spanish or Portuguese is a plus; knowledge of Khoros/Lithium is a HUGE plus