Technical Support Administrator

Job Responsibilities:

• Maintain organized queues of incoming TSI requests and timely status updates
• Keep a working knowledge of TSI configuration rubrics, maintain the queue for configuration agents
• Work with configuration agents to uphold established SLAs
• Update notes into SalesForce CRM for all customer- or sales-related interactions regarding any TSI discussion
• Work closely with the sales team to address questions regarding TSI process Evaluate customer information to determine policy adherence
• Help maintain accurate customer records and department procedures; keep forms current and efficient
• Prepare and distribute daily, weekly & monthly TSI-related reports
• Contribute to process improvements and adherence Provide excellent customer service while doing all of the above

Job Qualifications:

• 1+ years of experience with web application support in a technical helpdesk or customer support environment
• Excellent problem-solving, analytical and technical skills
• Excellent written, oral communication and listening skills
• Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology
• Ability to work well within a team and with a variety of individuals
• Good organizational and time management skills, with attention to accuracy and detail
• Ability to make independent decisions and proactively problem solve
• Associate or Bachelor’s degree Flexible Hours