Support Specialist

Cryptopay is a British company providing a financial service to provide easy access to the world of cryptocurrency. We currently employ over 100+ people. Our platform is growing rapidly, we are rapidly increasing the number of customers and aim to surround every one of them with care, so we are expanding our Customer Support team.

Who we're looking for:

You are a regular reader of news about modern technology. For you, technocracy is the next stage in the evolution of human thought, and digital assets, currencies and tokens are not an empty sound from an outsider. You clearly understand that English is vital, knowledge of additional languages makes your life easier and makes you even cooler, and curiosity is the key to success. Ready to get better and help others get better every day, ready not only to find new information but also to use it gracefully.

Finally, you want to work in a cool team and really change the world around you.

Do you recognise yourself? Congratulations, we need you! And you need us!

Our expectations:

• Cryptocurrency knowledge
• English (C1, but B2 negotiable)for written and oral communication
• German/Spanish B2 with the ability to communicate and compose texts fluently
• Copywriting skills
• Ability to multi-task
• Ability to work with GoogleSheets/Docs/Slides
• Basic computer skills 
• High learning speed, flexibility, adaptability
• High degree of responsibility and autonomy

• Attentive, polite, sincere desire and willingness to help people

What you will need to do:

• Provide technical, informational and moral support to clients on site (in writing)
• Expand the HelpCenter's knowledge base, keep it up to date
• Interact with the development team (prepare feature request / bug reports based on customer analysis)
• Develop customer relations by providing a personalised service that focuses on long term collaboration
• Optionally along with mastering the basic task pool will come:
• Customer Success, customer feedback collection and transfer into product development
• Tech support, and a deeper dive into customer interaction processes

What we are willing to offer:

• Working in a friendly and energised team of cool professionals
• Shift work schedule
• Remote working (with the possibility of office visits if desired/needed)
• Professional development prospects
• Open to each other colleagues and funny jokes at every corner :)

We consider candidates from Ukraine and help with relocation