Online Support Specialist
- Full Stack Engineer
- Tallinn
- 23 € - 26 € /hourly
- Full Time
Responsibilities:
- Respond to customer queries in a timely and accurate way via phone, email, and chat;
- Identify customer needs and help customers use specific features;
- Analyze and report product malfunctions;
- Update our internal databases with information about technical issues and useful discussions with customers;
- Monitor customer complaints on social media and reach out to provide assistance;
- Share feature requests and effective workarounds with team members;
- Inform customers about new features and functionalities;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedback and share with our product, sales, and marketing teams.
Qualifications:
- Experience as a customer support specialist or in a similar CS role;
- Familiarity with our industry (preferred);
- Understanding of how CRM systems work;
- Excellent communication and problem-solving skills;
- Multi-tasking abilities;
- Patience when handling tough cases;
- Hebrew and English/Russian proficiency.
